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Chiropractic Doctor


Risk 149
Patient Complaints and Negative Reviews: Learn from them, Shape them, Defend against them

2.0

  • Distinguish Constitutionally-protected expression contributing to a healthy marketplace, from defamatory reviews that damage doctors and impede intelligent consumer activity.
  • Explain what triggers patient complaints and discuss how their constructive information improves healthcare services.
  • Identify how patient complaints can compromise doctors’ health, devastate their businesses, impede professional performance, and compromise patient outcomes.
  • Express how doctors may shape doctor-patient relationships so as to reduce the likelihood and frequency of patient complaints.
  • Illustrate how a doctor's proactive remedial behavior can mitigate the incidence and severity of formal disciplinary actions and litigation generally.
  • Explain the power traditionally ascribed to word-of-mouth recommendations and how current social media review systems leverage this power.
  • Discuss how the Consumer Review Fairness Act restricts prohibitions against posting negative reviews.
  • Describe how a complaint navigates a state Board disciplinary process and factors regarding appeal.
  • Illustrate the financial and reputational costs that attend doctors responding to negative complaints and/or initiating litigation against patients.

Peter Van Tyle, Esq

AudioVisual Course

$40.00 USD


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